Reviews

3.0
Based on 4 reviews and 36 answers
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Parent
Mar 29, 2023

Awful

Please read the ofstead report that was conducted at this nursery in December 2022.

My child came home numerous times with unexplained injurys, cuts to the face, swollen head due to her being allowed to climb on a wet train in the rain and falling on gravel and not one staff member being there to catch her, there was extremely poor communication, a voice mail of her key worker saying nothing serious has happened but shes had a little fall, shes fine so therefore i thought oh she must have just banged her leg or something, in my horror when i picked her up, her face was an absolute mess! The staff member that handed her to me was extremely patronising and said well i wasnt there so what do you want me to do? Erm go get me someone who was?. I understand accidents happen I get that. However there was hardly ANY communication, it was always me chasing them to see what had happened and being replied too days later. Things constantly got lost, nappies, wellies etc. Staff were not interested at all, they made me feel like I was bothering them, constantly gas lighting me and manipulating me to feel it was all in my head and whenever I had meetings about the standard of care my child was receiving it was the same robotic excuses from mangement that were human, mistakes happen. Which is true and I fully understand, however you should ensure good communication is given everytime an accident does happen and surly you would want to ensure if there is an issue with the communication and care would try to be improved to prevent a situation like this in the future? I would never ever want another parent to endure what I endured. When I read that report I was physically sick, as every concern I ever had and expressed to the management was highlighted within that report and my instincts were RIGHT. My child now goes to a new nursery and she absolutely loves it! Please please please do your research about good nurserys in the area as this is not one of them.
Parent
Jan 20, 2023

Beautiful

Beautiful setting , caring staff, Early Years Teacher and great app to keep uptodate with my little one .
Parent
Jan 18, 2023

Ignore the clearly vindictive review

Please ignore the vindictive review below. The nursery has suffered from a high staff turnover but the new team are wonderful and caring.

I’ve never had one issue and any incidents are accidents are reported the same day.
N/A
Dec 17, 2022

Inadequate

Would not recommend this nursery under qualified staff incidents covered up on a regular basis no duty of care staff come and go on a regular basis !!!
348 Moorside Road, M27 9PW, MANCHESTER
01617943339

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